Cancellation Policy
We’re Here for You!
Thank you for shopping with Zenfashion! We’re committed to making your experience seamless. We understand that plans can change, and that’s why we’ve got you covered with our easy cancellation policy.
Can I Cancel My Order?
We do our best to accommodate cancellations, but it depends on the order’s status. If your order is still processing, you can cancel it without any trouble. However, once it’s been shipped, cancellations might not be possible, and additional fees could apply.
Please Note:
Customized or personalized items are non-cancellable once production begins.
Orders with special promotions or discounts may have specific rules for cancellation.
To avoid any complications, we recommend acting quickly if you decide to cancel your order.
When Can I Cancel My Order?
You can cancel your order within a certain timeframe after placing it, as long as it hasn’t been processed or shipped. To check your order status, log in to your account and visit the Order History section.
During peak times or special sales, the cancellation window may vary, so it’s best to act promptly!
How to Cancel Your Order
We’ve made it simple:
- Log in to your account on our website.
- Go to Order History and locate your order.
- Click Cancel and follow the steps provided.
If you face any issues, don’t worry! Our friendly customer support team is here to assist you.
What Happens After Cancellation?
Once your cancellation is confirmed, we’ll process your refund right away. Refunds are issued to the original payment method and typically take a few business days to reflect in your account.
Are There Any Exceptions?
While we try to be flexible, there are a few exceptions:
- Customized or personalized items cannot be cancelled once production starts.
- Orders that are already processed, packed, or shipped are ineligible for cancellation.
- Special promotional or clearance items may have unique cancellation terms, which will be mentioned during checkout.
If you’re unsure about an item, feel free to contact our support team for clarification.
Need Help?
If you have any questions about cancellations or need assistance, reach out to us at signifydventures@gmail.com. We’re here to make your shopping experience as smooth as possible!
A Quick Note
Our cancellation policy may change from time to time. By placing an order, you agree to the terms outlined here. If we detect any fraudulent activity or policy violations, we reserve the right to refuse or cancel orders.
Thank you for choosing Zenfashion—happy shopping!